Complaint Investigation Report

All staff interviewed denied the allegation. 5 out of 5 staff interviewed indicated that they have never hit the clients in care nor have they observed any other staff members hit any clients in care. Staff interviewed indicated that on 09/06/2024, C1 arrived from Day Program in an agitated state and refused to come into the facility. Staff interviews indicated that C1 AWOLed from the facility and facility staff followed C1 from a safe distance while verbally attempting to redirect him. C1 refused to comply with staff and entered a local restaurant in which he sat on the floor and began to yell and cuss at the staff which prompted the restaurant manager to call 911. West Covina PD arrived at 5:30pm and transported C1 to the local hospital and was placed on a 5150 psych hold. Facility staff that were present during this incident indicated that they never placed their hands on C1. C1 returned to the facility on 09/12/2024 from the psych hold. C1 was interviewed during today's visit and indicated that he was actually hit by another client and not staff. C1 was unable to provide specific details or dates regarding the allegation. Per IPP dated 08/25/2022, C1 has a history of verbal aggression, fabricating stories, and physical aggression. C2 - C3 indicated that they have never been hit by staff nor have they seen staff hit any of the other clients. Witness #1 (W1) was interviewed and indicated that they have no concerns regarding the home or the care they provide.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.