Complaint Investigation Report

It is alleged that there are ongoing leaks throughout the facility that begin on the third floor and extend down to the first floor, several ceiling tiles throughout the facility show water damage, and multiple AC vents are rusted. LPA toured facility and observed multiple areas that indicated previous leaks, observations were made in 2 resident bedrooms, throughout the ceiling panels on the 3 rd floor, in the exercise room and dining room ceilings, and on the 1 st floor hallway ceiling. LPA interviewed 11 residents and 6 out of 11 residents denied the allegation; 5 of the 11 residents stated they have had leaks in their rooms during the last storm or due to piping issues, but the leaks have since been replaced, all 11 residents stated that they have observed watermarks throughout the facility that suggest there was a leak or water damage. LPA interviewed 6 staff and 5 out of the 6 staff stated they have witnessed leaks in the facility. Interview with S5 and S6 revealed that the facility has had ongoing issues with leaks and plumbing and that they have had repairs done to fix these issues, the facility has had half of the roof repairs and is in process of getting the other half repairs, there has been quotes provided and the licensee is waiting on the owner of the property to agree and make the needed repairs. LPA was provided with the invoice to the most recent pipe repairs in that were completed in the 3 rd floor laundry room, during tour LPA observed that the repairs to the laundry room were complete. LPA was also provided with the quote for roof repairs that was dated 2/19/26.

Based on LPAs observations, interviews which were conducted and facility record review, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit interview held, and a copy of this report and appeal rights were provided.