Senior Care Records.

Complaint Investigation Report

Regency Grand at West Covina, West Covina06/23/2025Licence 198603428

Census118
Date signed06/23/2025 02:23:51 PM
Name of licensing program analystBennette Pena
Name of licensing program managerDavid Sicairos
The inspector’s account

Furthermore, S1 checked on R1 the next day, who stated she was doing well. S1 indicated that R2 has been repeatedly reminded of the residents’ rights and the house rules. S1 met with R2 on 06/13/2025 at 2pm to address the issue and R2 was verbally warned that if the behavior continues in the future, R2 must move elsewhere. Today, both R1 and R2 were interviewed, and they believed the issue was resolved. (12) out of (12) residents interviewed feel safe and comfortable in the community. (11) of (12) residents interviewed denied being bullied by other residents. Additionally, residents stated that if they have issues, the staff are always available to talk to and act on resolving the issue right away. Documentation reviewed and interviews conducted do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview held and a copy of the report was provided to Mary Mims-Burris, Executive Director

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction