Complaint Investigation Report

The investigation revealed of the following: Allegation "Facility has cockroaches" LPA interviewed nine (9) residents and all denied the allegation and reported that facility is clean and they never seen any cockroaches in their rooms or dining room. LPA interviewed six (6) staff and five out of six staff reported that they did see cockroaches in the kitchen and the last time they saw was about a week and two weeks ago. The staff reported it's been getting better as the pest control did come and put the trap under the kitchen compartment but they would like to fix the cockroaches issues completely.

Based on LPA's records reviewed, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED

Per California Code of Regulations, Title 22, deficiencies will be cited on the LIC9099-D.

An exit interview was conducted with Administrator Nichole Greene and a copy of the report and appeal rights were provided.