Complaint Investigation Report

The investigation reveals the following: Regarding "Facility staff are not allowing resident council meetings to be conducted in private”. LPA interviewed the General Manager and confirmed facility staff attend resident council meetings by invitation only. The General Manager further stated the facility has not attended a resident council meeting in the last year. 2 out of 2 staff denied the allegation stating they are not allowed to attend the resident council meetings without an invitation. 8 out of 10 residents stated staff are not allowed to attend resident council meetings but has joined the meetings when invited. 1 out of 10 residents stated they believe another resident was sent to the meetings on behalf of the facility. 1 out of 10 residents stated they have seen the General Manager attend the resident council meetings in the past, but they are unsure if they were invited.

The investigation reveals the following: Regarding " Facility staff are racially altering the bylaws of the resident council". it is alleged that the facility was able to radically alter the bylaws of the resident council. The General Manager denied the allegation, stating the first council president created he bylaws and the facility is not involved with the resident council bylaws. 2 out of 2 staff denied the allegation stating the facility is not involved with the bylaws of the resident council. 5 out of 10 residents stated the bylaws was created by the resident council without facility involvement. 3 out of 10 residents stated they have no knowledge of the facility altering the bylaws. 1 out of 10 residents stated some items was removed from the resident bylaws because it infringed upon the facility’s operational rights. 1 out of 10 residents stated they heard some sections of the resident council bylaws was overruled by facility general manager and was not added to the resident council bylaws.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with sherry Fischer and a copy of this record provided.