Complaint Investigation Report

The investigation revealed the following. Regarding Allegation: Staff physically abused resident in care- It is alleged on 7/26/2024, facility staff pulled, pushed and scratched C1 while C1 was using their cellphone. Three (3) out of the three (3) staff interviewed deny this allegation. Two (2) out of the two (2) clients interviewed deny this allegation. Due to C4 being limited verbal, LPA Ramirez was unable to interview C4. C1 has relocated and has not returmed to the facility since 7/26/24. LPA Ramirez was unable to interview C1 during visit. Interview of Detective Casa did not corroborate this allegation and revealed the case has been closed due to the allegation being unfounded. LPA Ramirez reviewed West Covina Police Report 24-04416 and it revealed that on 7/26/2024, when police arrived to interview C1, no obvious injuries were noted on C1 due to the alleged incident. LPA Ramirez reviewed C1’s IPP and it revealed C1 has a history of making false accusations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

No deficiencies were observed during this investigation. Exit interview conducted and a copy of this report was provided.