Complaint Investigation Report

The investigation revealed the following:

Allegation: " Staff are allowing an unhealthy activity for the clients." It is alleged that clients are being made to walk laps in the backyard during 100-degree weather. (4) out of (6) staff interviewed denied the allegation. (2) staff members heard about the allegation from clients but did not see it themselves. Interviewed staff stated that clients know they can say 'no' to activities if they feel uncomfortable. Staff also stated they do not force clients to participate in activities they are not comfortable with, but instead offer them other choices, like indoor activities, or shopping at the mall or using treadmill during hot weather. (2) clients interviewed denied the allegation and stated that staff respect their choices and never forced them to do anything uncomfortable. The Regional Center is not aware of the allegation since it was not reported to them. Therefore, there was insufficient evidence to corroborate with this allegation.

Allegation: "Staff do not seek timely medical attention for a client." It is alleged that a client has been very sick for the past 4 weeks, and although the admin has been informed, staff refused to take the client to the hospital at that time and advised staff to give PRN instead. (5) out of (6) Staff interviewed denied the allegation. Some staff stated that a primary physician visits the clients monthly and a nurse visits weekly. Interviewed staff stated that the primary doctor and nurse came to check on C1 when he was sick and told staff to administer PRN. C1 was hospitalized in March 2025, treated, and released, but returned to the hospital in April 2025 due to ongoing symptoms . Some staff stated that other staff were complaining because C1 was difficult to care for and less cooperative when ill . Records reviewed by LPA revealed that a regular primary doctor comes to the facility on a monthly basis and a nurse comes every week to check on clients. There was also incident reports (March-April 2025) submitted to CCL and the RC regarding C1's hospitalization. The Regional Center is not aware of the allegation since it was not reported to them. Therefore, there was insufficient evidence to corroborate with this allegation.