Complaint Investigation Report

Interviews with Administrator and S2 revealed that they did not observe S1 being disrespectful to C1 or any of the clients at the home. Administrator and S2 indicated that they treat all the clients with respect and dignity. 3 out 3 clients interviewed revealed that they felt that S1 was disrespectful towards them. Clients interviewed indicated that S1 was mean and they did not like her tone of voice. All 3 clients interviewed indicated that they are much happier now that S1 is not working at the facility. San Gabriel/Pomona Regional Center's Quality Assurance Department closed out this incident since S1 was terminated and there were no other concerns reported. Administrator began re-training staff on Abuse/Neglect & Clients Rights on 09/15/21.

Based on LPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.

Exit interview held, and a copy of this report was provided along with appeal rights.