Complaint Investigation Report

In regard to the allegation that “Client sustained unexplained injuries while in care , ” It is alleged that C1 was using the restroom and C2 became aggressive and caused scratches to C1 for taking to long in the restroom. During interviews with staff none of the staff corroborated the allegation. S1 stated that both C1 and C2 are nonverbal and have behavioral issues. S1 states C1 has self-injurious behavior, and staff is doing body checks and keeping a log. S2 states that both C1 and C2 fight with each other usually because of the restroom but now there is staff on each side of the house. Interview with C3 reveled that C3 feels safe at home.

In regard to the allegation that “Staff mismanaged client's P&I monies” It is alleged that Administrator is stealing clients P&I money. During interviews with staff none of the staff corroborated the allegation. S1 states that all money is kept in locked cabinet with receipts attached. S1 is in charge of P&I money. During visit LPA Gutierrez reviewed log and counted all money for all clients and no discrepancies were found.LPA attempted interviews with clients.C1 and C2 are non-verbal. C3 has limited speech and would not have knowledge about money.

In regard to the allegations that “Adequate amounts of perishable foods are not maintained at the facility” and “Clients in care are served expired foods”, It is alleged that two-day perishable food amounts are not maintained at the facility and staff have to buy food for the clients and administrator keeps expired foods in the refrigerator for Clients to eat. During interviews with staff and clients none of the interviews corroborated the allegation. S1 states that they are in charge of monthly shopping and S2 does weekly shopping. S2 states that they always have fresh food, and that pizza is sometimes purchased with own money but that is by choice. Interview with staff over the phone reveled that food is always at the facility and staff does sometimes bring fresh cooked meals from home as a treat for clients. C3 stated food was good and that there is enough. LPA observed two-day perishable food in kitchen refrigerator and in extra refrigerator in garage LPA also checked dates for both perishable and nonperishable food. LPA attempted interviews with clients C1 and C2 both are non-verbal.