Complaint Investigation Report

The Investigation revealed the following:

Regarding allegation: " Staff does not treat client with dignity or respect." It is alleged that C1 reported during an in person meeting on 12/11/2025, that staff is mean and mistreating them. (3) of (3) staff interviewed stated they never heard or seen any staff being mean or mistreating clients. S1 stated that the facility has zero tolerance policy for that kind of behavior and that personal rights/zero tolerance policy in service training are being conducted to staff members regularly. S3 stated they never hit or mistreated any clients. All (3) staff interviewed stated they prioritize clients and treat them with dignity and respect. Interview with C1 revealed that S3 treated them badly, but C1 stated that they feel safe in the home and did not want to move out. LPA reviewed C1's documents and showed that C1 has a history of lying and being suspicious of others. The allegation is now being investigated by the Regional Center , and the investigation is still ongoing. There was no other witnesses to the alleged incident. Based on statements and interviews conducted with client and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Oludayo Edgal, Co-Administrator