Complaint Investigation Report

The Investigation Revealed the Following:

Allegation: Staff do not ensure clients are spoken to in an appropriate manner.

LPA interviewed 4 clients and 3 out of 4 clients confirmed the above allegation stating that S2 and S3 have spoken to them inappropriately on multiple occasions. Clients each stated that they feel verbally attacked on some of the smallest of things, for example S2 will (upon entering the facility for their shift) begin to verbally redirect clients without knowing what the situation is or confirming with other staff what is going on, S4 also confirmed this to be true during staff interview. Clients further stated that S2 and S3 raise their voice at them regularly and feel that they are too demanding in the way they speak to clients. LPA interviewed 5 staff and 3 out of 5 staff stated that they have either heard or seen staff raise their voice or be demanding towards the clients in care. Interview with S4 revealed that they observed S2 (upon arrival for shift) shout demands to C2 for no apparent reason. Interview with S1 and S3 revealed that S2 has been spoken to about the way they speak to the clients.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC9099-D.

Exit interview conducted and copy of report and appeal rights were provided to NK Olatunji.