Complaint Investigation Report

LPA interviewed the administrator, staff, and clients. Administrator and staff stated they do not deprive clients of their snacks. They refill the cabinet every Monday with different snacks and clients have access to them anytime. In addition, the snack cabinet is not locked. Staff stated that a recent incident involved a client eating all the cookies in a day. When staff brought out another bag, the same client attempted to eat it continuously, so they put it away. Staff was trying to monitor the eating habit and explained that it is for the other clients as well. Clients still had access to other snacks and/or when they request for them.

Staff stated not all the clients eat breakfast, but when they do, staff will make it for them. They stated sometimes clients will make their own breakfast. LPA interviewed 3 clients. 2 out of the 3 stated they have access to snacks anytime of the day and staff would make them breakfast if they wanted something different besides cereal. During the visit today, LPA reviewed the food supplies. LPA observed the refrigerators filled with meats, vegetables, and fruits. The snack cabinet was not locked and facility has extra snacks in storage.

Allegation - Staff do not ensure facility is adequately cleaned. It is alleged that the staff do not clean the house. The administrator and staff stated they clean during each shift. They sweep and mop the floor daily and ensure that the entire house is tidy. They indicated that the home is designed for the clients to be more independent and therefore, they would encourage them to keep their rooms clean. LPA interviewed 3 clients who stated they clean their own rooms and bathrooms, but the staff will clean the other areas of the home. During the tour, LPA observed the house to be clean and organized.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the administrator. A copy of this report along with the appeal rights was provided.