Complaint Investigation Report

LPA interviewed staff and reported they arrived late on recent C1's appointment and C1 was not able to attend the appointment promptly. Staff reported that they found out the appointment scheduled supposed to be at 10:00am and they went on 10:15am and C1 was not allowed to see the therapist due to late arrival. Staff also admitted that they messed up C1's appointments before due to all C1's medical appointments are on the same location and administrator stated currently there's a new staff took over the appointment scheduling and everything is okay now. LPA interviewed clients' and two out of three clients denied the allegation and reported staff never missed their doctor's appointment and staff are always on top of their scheduled appointments time and date.

Based on LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiency cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report was provided to the Administrator, La Tonya King along with the Appeals Rights.