Senior Care Records.

Complaint Investigation Report

Center for Behavioral Change #5, West Covina04/19/2024Licence 198602585

Census4
Date signed04/19/2024 03:41:09 PM
Name of licensing program analystBennette Pena
Name of licensing program managerDavid Sicairos
The inspector’s account

The investigation revealed the following:

In regards to allegation: "Staff do not ensure facility policies are enforced." It is alleged that staff allowed client to bring alcohol into the room to drink with the door locked to not get in trouble with the police when drinking outside. It is also alleged that the staff allowed this against the house rules of no drugs or alcohol in the facility. 3 out of 3 staff interviewed stated that when C1 comes home high and intoxicated, staff allowed C1 to bring alcohol inside the room to avoid him getting arrested by police if he gets caught drinking outside the facility. Staff indicated that they talked to C1 many times about drinking and his safety. C1 stated that staff has been allowing him to bring and drink alcohol inside the facility because it is his right and this is his home. C2-C4 confirmed that staff allowed C1 to bring in alcoholic beverages into the room and they have seen C1 with alcohol and drink alcohol inside the facility. LPA reviewed the house rules (effective until 03/26/2024) which stated that alcoholic beverages are not allowed on the property at any time. The house rule has been updated since and according to the Administrator, the new house rule took effect on 03/27/2024.

Based on LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED .

Deficiency cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report was provided to the Administrator, La Tonya King along with the Appeals Rights.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction