Complaint Investigation Report

continuation of Allegation: Staff did not safeguard resident’s belongings.

Administrator stated that clients are aware and reminded by staff that they cannot take other client's belongings without permission. According to staff interviews, the facility provides food, beverages, and snacks, but does not purchase water bottles. A water pitcher is always stored in the refrigerator for clients' consumption. However, clients often purchase their own beverages like soda, water bottles, coconut water/milk and store in the shared refrigerator. It is alleged that former client (C1's) coconut water/milk was being taken without permission by former roommate/client (C2). Client interviews confirmed that C2 has a tendency of taking other client's beverages or food. C2 denied taking C1's items. However, per C2's Physician Report the client is mentally and developmentally disabled. Therefore, has confirmed behavior of taking others' belongings. Former client (C1) stated " For a while I would get very upset, but now I learned that it is part of their mental illness." Two out of six clients reported that Administrator and staff are aware that C2 takes other clients' items, but do not address the incidents with C2. Interviews revealed that former client (C1) on several occasions also took others food and beverages. Client interviews revealed that staff safeguard resident's belongings, remind clients' not to take others items without permission, and acknowledged that the kitchen shared refrigerator should not be locked. Based on interviews conducted and document review, there was not enough supportive evidence to concur with the reported allegation.

Although the allegation may have happened or is valid, there are not a preponderance of evidence to prove the alleged violation did or did not occur, therefore all the allegation is UNSUBSTANTIATED.

An exit interview was conducted with staff Rosana Flordeliza. A copy of the report was issued.