Home Care Organization Evaluation Report

Home Care Services Bureau Enforcement Analyst (EA) Ryan Chan arrived at the business office of 1Heart Caregivers Services on 2/26/25 for a biennial inspection. Upon arrival, EA was greeted by Recruitment Specialist Erika Arizmendi. The proof of insurance's record was reviewed. EA was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review EA discussed the findings of the inspection with Ms. Arizmendi and Chief Operating Officer Kevin Tagarao who was on the phone. EA advised that home care aides are not allowed to be with clients until proof of negative tb has been received and verified by the licensee. EA informed them of the deficiencies found and explained they would be noted on the 809D.

EA Chan concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Mr. Tagarao via email.