Complaint Investigation Report

Allegation: Staff does not ensure the residents are provided a comfortable environment. It was alleged that staff failed to ensure residents were provided a comfortable living environment due to a motor on all night long, making it hard for residents to sleep.

Interviewed Administrator and staff denied the allegation. They stated the facility maintains a comfortable and appropriate living environment for all residents during both daytime and nighttime hours, with no excessive noise that would disturb residents’ comfort or sleep. They stated that they have not heard any loud motor or machine running noises within the facility that would disturb residents’ sleep. Administrator denied receiving complaints regarding excessive/loud noise from any motor or machine running overnight that interfered with residents’ ability to sleep. Interviewed staff stated they have not observed any motor, machine, or equipment causing excessive/loud noise during nighttime hours and did not hear any complaints regarding loud noise that made it hard for residents to sleep. Interviewed Administrator and staff stated the only sounds that may occasionally be heard are from the air conditioning system or maintenance work performed during daytime hours. They mentioned that the air conditioning system operates at a low level to maintain residents’ comfort and all maintenance work is performed during reasonable daytime hours to minimize disruption. Interviewed residents stated they feel comfortable living at the facility and denied hearing any loud noises, including motor or machine-like noises, that would make it hard or difficult for them to sleep. During today’s visit, LPA toured the facility including common areas and randomly selected residents’ rooms. LPA did not hear any loud motor or machine-like noises. LPA observed the A/C was on and noted the noise level was low and not disruptive.

Based on interviews conducted and information obtained during the course of the investigation, there was insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated.

Exit interview conducted and a copy of this report was provided to Administrator.