Complaint Investigation Report

Allegation - Staff do not ensure that facility is maintained at a comfortable temperature for residents. It was alleged that

Staff interviewed denied the allegation. They stated that they maintain a comfortable temperature at the facility and didn't hear complaints about this matter. LPA observed that the facility temperature was comfortable at the time of the visit (Thermostat in the hallway shows 73 degree F). Interviewed Administrator and staff stated that facility has a centralized AC unit, and the front office manages the temperature and have the ability to adjust temperature at any time using company tablets or phones. Administrator stated that when residents report a concern about the temperature, they are able to adjust quickly and easily. Interviewed staff stated additionally facility provide individual heaters or fans to any residents who request them, ensuring their personal comfort. Residents interviewed were not able to corroborate the allegation. LPA toured the facility. During tour LPA entered 6 resident rooms (Rooms #2, 6, 48, 49, 55). LPA observed the temperature on the thermostats between 72 degree F - 78 degree F which is within Title 22 regulations. Residents interviewed stated that the facility maintains a comfortable temperature for residents and they don't have any complains about this matter.

Allegation - Staff prevent resident from leaving the facility. It was alleged that S1 blocks the door with their body to prevent R1 from leaving.

Staff interviewed denied the allegation. They stated that they have never prevented R1 or other residents who wanted to leave the facility from doing so. They stated that facility is open door facility and staff is not allowed to black the entrance for residents at any time whether with their own body or with any objects. Interviewed Administrator and staff stated residents may be redirected if confused, but only through verbal communication, support and encouragement never through physical blocking. Administrator stated that residents are free to come and go as they choose. Staff simply ask that they inform staff of their destination so staff can document it for their safety. Interviewed S1 stated they never blocked the door with their body to prevent R1 or other residents from leaving the facility. During interviews residents denied ever being prevented from leaving the facility when they wish to. Interviewed R1 stated that they has never been prevented from leaving the facility when they wanted to and has never had any issues with S1 or other staff blocking the door with their body to stop them from leaving the facility.