Complaint Investigation Report

Staff do not ensure resident utilizes restroom. It was alleged that R1 pees from the porch and staff not done anything about it.

LPA interviewed Assistant Administrator, Wellness Director, staff, residents and toured the facility inside and out including a sample of rooms / porches. Interviews with Assistant Administrator, Wellness Director revealed that in the past R2 brought on Administrator's attention that R1 is urinating from the porch. Assistant Administrator and Wellness Director stated R1 was spoken to immediately and advised that this behavior is not allowed at the facility and R1's actions made other residents uncomfortable. They stated that Administration ensure that R1 was assisted throughout the day and checked that R1's behavior no longer continued. A urinal was also provided and R1 has been moved closer to the bathroom so that R1 has more accessible access to it. R1 was redirected to use restroom located in R1's room and the general resident's restroom that is located a few steps from R1's room. Interviewed S1 stated that they heard that R1 was urinating from the porch, but it was long time ago and Assistant Administrator spoke with the resident. Lately S1 didn't hear any complaints about this matter. Interviewed S2 stated that they didn't hear about resident urinating from the porch. Interviewed R1 stated that it happened once long time ago that they pees from the porch because staff was cleaning bathroom in R1's room. R3 (R1's roommate) stated that in the past R1 was peeing from the porch and lately R3 didn't noticed that R1 doing that. Interviewed R2 stated that lately it's not smell outside and thinks that R1 is not urinating any more from the porch. (1) out of the (8) resident stated didn't hear about resident is urinating outside. (4) out of (8) residents stated that they heard that one resident was urinating outside of porch, but they believe that issue already under the control. Already mouths they didn't hear anything about it.