Complaint Investigation Report

Regarding allegation #1: Questionable death of residents. Record review and interviews with Staff and Residents indicate there was one Resident (R#13) death within the time frame of this complaint. LPA reviewed death certificate for R#13 which does not indicate death to be questionable. LPA reviewed facility death reports and does not indicate alleged multiple Resident deaths within the time frame of this complaint.

Regarding allegation #2: Staff made an inappropriate comment towards resident's. Interviews with 8 of 8 Staff indicate they have never made an inappropriate comment towards a Resident and never witnessed other Staff making inappropriate comments towards Residents. Interviews with 12 of 12 Resident also indicate Staff has never made inappropriate comments towards them or witnessed Staff making inappropriate comments towards Residents.

Regarding allegation #3: Staff not responding to calls for assistance in a timely manner. LPA verified the facility alert system to be operable. Interviews with Staff responsible for providing assistance to Residents indicate calls are being responded in a timely manner. Every care giving Staff is provided with a walky talky for notifications when a Resident is in need of assistance. Interviews with Residents who uses the call cord also indicate Staff is responding to Resident's calls in a timely manner.

Regarding allegation #4: Staff not treating resident's equal. Interviews with 8 of 8 Staff indicate they are treating Residents equally. Interviews with 12 of 12 Residents also indicate they are being treated equally.

Regarding allegation #5: Meals are not of quality or quantity. LPA toured the kitchen and observed meals are of good quality and quantity. Food menu indicate meals are of good quantity and quality. Interviews with Staff responsible for food service and Staff who witness food services indicate food is of good quality and quantity. Interviews with 12 of 12 Residents also indicate meals are of good quality and quantity.

Regarding allegation #6: Meals are served on damaged plates. LPA toured the kitchen and did not observe damaged plates. Interviews with kitchen Staff and Staff who witness food services indicate meals are not served on damaged plates. Kitchen Staff indicate damaged plates are discarded and replaced. Interviews with 12 of 12 Residents indicate meals are not served on damaged plates.