Complaint Investigation Report

If a resident's clothing goes missing during laundry, the facility will replace the item with a new one. She stated that residents fill out the personal property and valuable form when they move in and will update if needed. Staff interviewed stated they have not taken any of the residents' possessions nor heard any residents mentioning items missing to them. When they clean, some of the items are moved but staff will put them back afterwards.

LPA interviewed 12 residents today. One of the residents felt that staff have taken some of the trinkets from the room. 11 out of the 12 stated they have not had any of their belongings taken from them. They lock their rooms to prevent anything from being stolen.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the Assistant Administrator. A copy of this report along with the appeal rights were provided.