Complaint Investigation Report

The investigation revealed of the following: Allegation#1 "Staff are refusing to let residents go to appointments." LPAs interviewed 11 residents and 10 out of 11 residents denied the allegation and stated they can go in and out the facility freely. Staff never refused them to go to the appointments and staff never asked any questions as residents would let the staff where they are going or when they would be back to the facility. It is because sometimes staff may have to pack residents' medication if they go out for a longer time. Staff also denied the allegation and reported the facility is an open facility and residents have their right to go in and out the facility freely. Assistant Administrator indicated that unless residents' are not permitted to go out alone and its documented on residents' physician report.

Allegation#2 " Staff denied resident food" LPAs interviewed 11 residents and 10 out of 11 residents denied the allegation and reported they never had any issues for food in the facility. They are always able to get sufficient food in the facility. They get three meals a day and snacks. They are also able to get second if they want more. Staff never denied resident food. LPAs interviewed staff and they all denied the allegation. Staff reported residents always can get second if they want and they would offer alternative menu for residents if residents do not like the menu of the day. Staff never denied food for residents.

Allegation#3 " Staff smashed residents plate of food" LPAs interviewed 11 residents and 10 out of 11 residents denied the allegation and reported they never witnessed any staff smashed residents the plate of food. Residents stated only residents would do it if they were not able to get what they want or residents would spill the food or drinks on the floor. LPAs interviewed staff and all denied the allegation and reported they never witnessed any staff doing it and staff would have never done it to the residents.

Allegation#4 " Staff don't treat residents with dignity" LPAs interviewed 11 residents and 10 out of 11 residents denied the allegation and reported staff are nice and respectful and staff had never being mean or yelled at them. LPAs interviewed staff and denied the allegation and reported they never witnessed any staff in the facility not treat residents with dignity. Every staff in the facility are very respectful to residents. No staff in the facility would allow not being respectful or mean to the residents.