Complaint Investigation Report

LPA Yee reviewed and collected additional documents related to the investigation throughout the visit and conducted additional interviews with the Executive Director at 1:31pm, attempted to conduct telephone interviews with Staff #3 and Staff #4. Staff #3 returned LPA Yee's call at 3:51pm and began the telephone interview and the call was disconnected at 4:03pm. When LPA Yee called back at 4:04pm, she was informed by Staff #3 that the phone interview was being conducted on personal time and to conduct the interview during working hours. Staff #4 was contacted at 4:07pm and LPA Yee left a voice mail message to return the call. No return call was received when the subsequent visit was concluded. Hygiene products and toilet paper were observed in a large closet located on the second floor at 5:45pm. Additional hygiene products are also stored in a smaller closet on the third floor and toilet paper is located in the housekeeping closets on each floor. Based on the information received on today's visit and the need to conduct interviews with Staff #3 and Staff #4, it was determined that further investigation is needed before a determination could be made for the above allegations. An exit interview was conducted and a copy of this report was provided.

On today’s visit LPA Yee conducted an interview with Staff #5 at 10:49am, Staff #6 at 11:34am and another telephone interview with Witness #1 at 11:23am to obtain additional information regarding facility furniture and hygiene products.

Per the investigation conducted, the following was revealed regarding allegation #1-facility did not provide resident with a bed/dresser, the staff are confused about who provides the furniture for the residents’ use. Staff all indicated that the residents bring in their own furniture. Per interview conducted with Maria Calderon, Wellness Director at the time of Resident #1’s admission, she stated that the family of the resident provides the furniture for the residents’ use. Per interview conducted with Witness #1, they were told to purchase a bed and a dresser by Elizabeth Whittington, Sales Manager *****who was making the arrangements for Resident #1’s move in on 9/22/23. Per Witness #1, Elizabeth Whittington, told them that the facility does not provide a bed, a dresser, a phone and hygiene products. She provided the family with a link to Apria, where the facility buys their health supplies. Per Witness #1, they didn’t know that the furniture had to be delivered first before Resident #1 could move in. Per Witness #1, Resident #1 was taken back to the Emergency Room until the furniture could be delivered. Resident #1 did not move in until 9/29/23. Also, per review of the signed Admission Agreement - #5 j) “Furnishing” under “Accommodations and Basic