Complaint Investigation Report

Regarding the allegation: Facility is withholding resident's personal belongings. The complainant is alleging that after Client #1 (C1) moved out of the facility back in May 2023, that C1 returned to the facility the next day and tried to pick up personal belongings but that the facility staff would not allow C1 from doing so. During an interview with the Assistant Administrator on 07/26/2023, it was revealed that C1 moved out of the facility on 05/31/2023 and C1’s personal belongings were moved out of the facility with the help of C1’s social worker. The Assistant Administrator stated that C1 does have larger items still at the facility, but neither C1 nor C1’s social worker has communicated with the facility regarding C1’s larger items. Interviews with staff and observation revealed that C1’s larger items are still at the facility. Staff stated that C1’s clothing and important items such as documentation and medications were taken by C1 on 05/31/2023. Additionally, during records review a signed document by C1 dated 05/31/2023 was observed stating that C1 has moved out and removed all their belongings, including money and medications from the facility. Interview with C1 conducted on 07/26/2023, did not provide additional information to support the above allegation. C1 could not confirm that an arrangement was made with facility staff to pick up remaining personal items. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time.

Regarding the allegation: Facility staff did not administer prescribed medication to resident. The complainant alleged that the facility staff refused to administer medications to C1. During an interview with the Assistant Administrator on 07/26/2023, it was revealed that staff would always assisted C1 with self-administration of medication. The Assistant Administrator stated that C1 would always take their medications and in rare occasions would refuse. Interview with C1 conducted on 07/26/2023, C1 did not provide additional information to support the above allegation. During the interview, C1 could not provide the name of the medication that was refused to C1. During the time of the visit, the LPAs conducted a record review of C1’s file. During the review of records, medication and medication documentation, the LPAs did not observe discrepancies or missing medications. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time.