Complaint Investigation Report

Regarding the allegation: Staff did not ensure resident's room was free of bed bugs. On 06/20/2023, the Department received a complaint alleging that Room #7 has bed bugs. Interviews conducted and records reviewed revealed bedbugs were observed in Room #6 and #7. On 07/06/2023, the Administrator explained that he hired a new pest company, Zaver Pest Control to treat the bed bugs immediately. The Administrator explained that the previous pest company was at the facility on 06/20/2023 and did not report any issues. The Administrator explained that the clients also received new beds and clean bedsheets. The Administrator explained that the rooms are still being sprayed and treated. The Administrator provided the LPAs copies of the invoices and receipts of Zaver Pest Control dated 06/28/2023 and 07/05/2023. Based on the information provided by a credible witness, and interviews, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated at this time.

Although the allegation was Substantiated, the failure to keep the facility free insects was cited on a separate report from an inspection conducted on 07/06/2023.

Exit interview conducted. A copy of the report was provided.