Complaint Investigation Report

LPA's interview with residents in care revealed there have been multiple occasions where each have not witnessed staff wearing a face covering while servicing residents in care, but most could not recall if screening protocols are being conducted for visitors.

Based on information gathered during this and previous visit the allegation that Staff are not following protocols to prevent the spread of COVID-19 is deemed SUBSTANTIATED at this time.

Citations Issued. See LIC 9099D. Appeal Rights discussed. Exit interview conducted and copy of the report emailed to Administrator.