Complaint Investigation Report

Re garding the allegation: Facility was unsanitary. It was alleged that the facility was unsanitary. The LPA spoke to staff and confirmed that there had been an instance where the staff had not cleaned the floor surfaces resulting in a visitor stepping in feces. Interviews reveled that feces on the floor at the time of the visitor’s visit to the facility was due to a resident having an accident. Residents claim that the facility is clean and sanitary on most occasions; staff conducts daily cleaning and additionally cleans throughout the day (3) three to (4) four times a day. Based on the information obtained, there is sufficient evidence to support the claim that the facility was unsanitary. This allegation is deemed Substantiated at this time

Regarding the allegation: COVID-19 masking protocols are not being followed . It was alleged that the facility was not following COVID-19 masking protocols. Interviews conducted revealed that that there had been an instance where the staff were not wearing masks at the time of the visitor’s arrival. Staff confirmed that there had been a moment of 5-10 minutes in the past when staff was not wearing a mask due to health reasons. During today’s visit it was observed that staff were wearing masks upon arrival and throughout the visit. Staff understood the importance of adhering to masking protocols. Based on the information obtained, there is sufficient evidence to support the claim that COVID-19 masking protocols are not being followed . This allegation is deemed Substantiated at this time.

Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D):

Exit interview conducted and a copy of the report was issued.