Complaint Investigation Report, 09/16/2022 — Gilmar Manor, Van Nuys CA

On 09/09/2022, LPA Ascencio conducted interview with Office Manager Chavez starting at 11:15 a.m. Interview with Office Manager revealed they have a dietitian that comes out to the facility and helps modify the menus for the clients based on their needs. Additional interview with Administrator Gabriela Chavez, starting at 12:26 p.m. revealed that the dietitian conducts client surveys and gets their input on future foods to add to the menu. Admin Chavez continues, the dietitian was here the last week of August and was told that the clients were happy with the choice of foods we have been providing. Admin Chavez also added that if a client does not like the food item being served, the alternatives is a cheese sandwich or bologna sandwich. Additionally, the menu gets rotated every 4 weeks. LPA Ascencio conducted six (6) client interviews out of 72 on 09/09/2022, starting at 11:45 a.m. Client interviews revealed that the quality of food is poor and horrible and has been that way for a long time. The clients stated it isn’t the choice of foods but perhaps the ingredients or the low-quality types of foods being used. Four (4) out of the 6 clients interviewed revealed that they rather eat fast food or buy their own food instead of eating the facility food. Clients also stated they don’t have much choice in variety for diabetics; it is either the main food, or a choice between 2 different types of sandwiches. During facility file review, LPA Ascencio reviewed the menus on 09/09/2022 and again on 09/16/2022 and it revealed that the facility menu is set to rotate every four (4) weeks. The menus include: Hot Dogs, Tuna Sandwiches, Ham Sandwiches, Bologna Sandwiches, and Spaghetti; with each food item being offered in 3 weeks out of the 4 weeks. The only alternative for the meal is a bologna sandwich or cheese sandwich.Based on interviews and record review, the allegation of failure to provide food of adequate quality & quantity is deemed SUBSTANTIATED at this time.

1 citation was issued during today’s visit. The following deficiencies were observed (See

LIC 9099-D.) and cited from the California Code of Regulations, Title 22 and California

Health and Safety Code. Failure to correct the deficiencies may result in civil penalties.

Exit interview conducted, copy of report and appeal right provided to admin vial email.