Complaint Investigation Report

On 09/09/2022, starting at 11:15 a.m., LPA Ascencio conducted four (4) staff interviews. Staff interviews revealed that once clients pay their rent for the month, the remainder of monies is to be held at the facility, or given to the clients. We keep tr act in the Personal and Incidental (P&I) Binder. The clients can then request their money with the Admin who will update the P&I Binder. The majority of the clients, their Social Security Income (SSI) comes to the building. Admin uses the SSI monies to pay the clients rent. On 09/09/2022 starting at 11:45 a.m. and on 10/22/2022 starting at 10:27 a.m., LPA Ascencio conducted interviews with eleven (11) clients. Client interviews revealed that they haven’t had any issue with the facility not providing them money when requested. Further interviews with clients also revealed that the facility gets paid for their monthly rent, and whatever is left over, gets written in the books. When we want money, we pull what we need, update the book and sign to confirm what we took and what is left over. Additional interviews also revealed that clients SSI money arrive to Admin Gabby. Admin Gaby takes the rent money from the SSi check, and gives the left over to the clients. Left over monies range from $128.00 - $250.00. Later that day, starting at 12:15 p.m., LPA Ascencio reviewed seven (7) out of 72 clients P&I files and noted all 7 clients having current records. Based on record review, and interviews, the allegation, staff did not safeguard resident’s money is deemed UNSUBSTANTIATED at this time.

Regarding the allegation, staff do not allow resident to speak with family members. On 10/09/2020, and 09/09/2022, starting at around 11:15 a.m., LPA Ascencio conducted interviews with 4 staff members. Interviews with staff revealed that when a client receives a phone call, the reception area would use the Public Address (PA) system to page the client. The client will then come to the reception area and take their call. Further staff interviews also revealed that some clients receive calls but chose not to take them. Interviews with six (6) clients, starting at 11:45 a.m., revealed that the phone in the front desk can be used by anyone at any time. The front desk will use the call system to alert us of a phone call. Further interviews revealed that the clients have privacy when they received or make phone calls. Additionally, client interviews also revealed that they have never been denied access to make phone calls. Based on interviews, the allegation, staff do not allow residents to speak with family members is deemed UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of the report provided to admin via email.