Complaint Investigation Report

the food is hot but not as hot as they like and residents like to come down to the dining room, about 15-30 minutes before the dining room opens and wait for their food order to be taken and complain about the long wait.

Per investigation into the allegation that Staff do not provide adequate food service, the investigation revealed that on 5/26/26, Resident #1 had ordered a patty melt with American cheese to go, during lunch. Staff #2 had taken the order and Staff #3 handled the order. When Resident #1 opened the box to check the order, they observed that the staff had screwed up the order. Inside the box was a tuna melt with white cheese. Resident #1 got angry and upset and called the kitchen staff incompetent, idiots and stupid. Staff offered to re-do the order but the resident stated that they like tuna anyway and left the dining room. Per Resident #1 they screw up the orders all the time. They ask for a hot dog without the bun and it comes with a bun, They eat the hot dog and left the bun. They ask for iceberg lettuce, avocado, beets and they get purple lettuce, cucumbers and things they don't like. They want what they ordered. This incident was addressed internally with Dion Gallarza, Executive Director. Per Staff, Resident #1 complains about everything and they do their best to accommodate the resident. Per Staff #1, the order was read incorrectly and mistakes happen. Per interview with Resident #1, they did not file this complaint and never intended it to rise to the level of a complaint.

Based on the information received on today's visit, there is insufficient evidence to support the allegation that Staff do not provide adequate food service, therefore the allegation is unsubstantiated at this time.

Exit interview was conducted and a copy of this report was provided