Complaint Investigation Report

On 06/01/2022, LPA Walker conducted a subsequent complaint inspection for the above allegations. During the visit, the LPA conducted interviews with facility residents from 10:20 a.m. until 11:45 a.m. From 12:28 p.m. until 12:40 p.m., the LPA conducted an interview with the Administrator. The LPA determined further investigation was required prior to issuing findings.

Regarding the allegation, ‘Dining hall heater is in disrepair,’ the complainant’s concern is that the facility heater in the dining room was in disrepair for 3 weeks. According to the complainant space heaters were provided by the facility. However, the complainant is concerned that the space heaters were placed in an area hazardous to resident.

On 12/21/21, LPA Walker conducted a physical plant tour and observed temporary space heaters in the facility dining room. The LPA noted that the facility placed ‘warning signs’ next to all space heaters, and ensured the location of the space heaters were not a hazard to facility residents.

During the investigation, LPA Walker conducted a record review, interviews with the Administrator, facility staff, and residents. Record review revealed that the facility had the dining room heater fixed in a timely manner. Interview with the Administrator revealed that the facility provided temporary space heaters to accommodate facility residents until the dining room heater was fixed. Interview with the Administrator also revealed that the company contacted initially came to the facility and fixed the heater. According to the Administrator, after the initial fixture of the dining room heater ‘it broke down again.’ The Administrator stated that the company was contacted once more, and they repaired the dining room heater. However, ‘had to order a new part,’ and it ‘took a while to arrive.’ Interviews with facility staff revealed that the Administrator contacted ‘the company to have the heater fixed,’ and due to the heater needing a part ordered the repairs delayed. Interviews with facility residents revealed that the Administrator informed the residents of the attempts to repair the dining hall heater, and ‘put space heaters’ meanwhile. Interviews with facility residents also revealed that the heater ‘was fixed, but went out again a few days later.’

Based on LPAs observation, record review, and interviews which were conducted. There is insufficient evidence to support the allegation ‘Dining hall heater is in disrepair.’ Although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated at this time. Continue on LIC9099C..