Complaint Investigation Report

chain that lifts the stopper inside the water tank to tangle up and prevent the handle from working correctly and prevent the rubber stopper from closing completely, causing the water in the tank to run continuously. Once the problem was diagnosed, maintenance shortened the chain to prevent the chain from tangling. Resident #1 also complained that the bathroom sink was not draining correctly and wants the facility to snake the pipes or replace the pipes to allow the water and soap suds to drain immediately. The facility snaked the pipes and the resident also paid someone to snake the pipe. Per information provided, the resident uses a lot of soap due to personal issues with germs. Based on the information provided, there is insufficient evidence to to support the allegation that staff do not maintain facility in good repair , therefore the allegation is unsubstantiated at this time.

Investigation into allegation #2 - Staff do not provide resident with laundry service revealed that the facility does Resident #1's laundry every Wednesday. Residents are also told at the time of admission that large comforters and thick blankets are not washed at the facility. Laundry service for those items are available down the street if needed at the residents own expense. Resident can schedule pickup services if needed. Everything else, including small bedding items are washed on-site. Per interview conducted with staff, Resident #1 does not use the laundry hamper. They prefer to put their dirty clothes in a trash bag and expects their clothes to be returned in a new clean bag. Resident #1 also expects their laundry to be done and returned to their room immediately and does not like it when it is not returned immediately. Per Resident #1, the staff don't return their clothes until 5 hours later and they need their clothes. This past Wednesday (5/13/26), staff did better and they returned their clothes quick(3 hours) and wants it to stay that way or returned sooner. Per Resident #1, staff make him wait for his clothes and the laundry lady gets nasty. Per Staff #1, they do about 18 loads of laundry a day and they run behind sometimes. and the resident is constantly asking staff where their clothes are and gets upset and very aggressive, Per Staff #1, Staff #2 was running behind on the laundry this past Wednesday(5/13/26) and Resident #1 was very upset so that they walked the resident's clothing to Staff #2 to get it washed first. Resident #1 has a lot of towels to be washed. Per Staff #1, they accommodate Resident #1 just so that the resident does not get