Complaint Investigation Report

Regarding the allegation: Resident is not being bathed. On 01/04/2023, the Department received a complaint alleging that Resident #1 (R1) had a foul smell and was not being bathed. Staff interviews conducted on 01/12/2023, stated that staff bathe residents twice a week. The staff explained that each resident has a different bathing schedule. On 01/12/2023 and on 06/14/2023, the Administrator stated that residents get a bathed twice a week and sometimes up to four (4) times, depending on the resident. The staff and the Administrator could not provide a bathing log or a documented bathing schedule to the LPA. The LPA conducted a record review on 06/14/2023 and noted the following: R1’s admission agreement states that the “Facility provides the resident with three baths/showers per week.” According to R1’s admission agreement, R1 is supposed to be receiving three baths/showers per week. The LPA was unable to confirm whether the residents, including R1 get bathed twice a week or three times a week. Additionally, interview conducted with R1’s family member confirmed that staff do not bathe R1 three times a week. During today’s visit the LPA had a conversation with the Administrator about the bathing logs and bathing schedule. The Administrator explained that they will work on filling out a bathing log and ensure that residents, including R1 will get bathed three times a week as per the admission agreements. Based on the information gathered during the investigation, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated at this time.

Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiencies were observed and cited during the visit (See LIC 9099-D).

Exit interview conducted. A copy of the report and appeal rights were provided.