Complaint Investigation Report

On the allegation of ‘Staff member yells at residents’, the Reporting Party’s (RP) concern is that the staff yells at R1, and the other elderly residents. To investigate the allegation LPA Walker conducted residents’ interviews on 05/17/2022, and LPA Urena conducted additional residents’ interviews on 11/30/2022. The residents’ interviews revealed that they have never observed staff yelling or screaming at anyone. R1’s interview revealed that staff are nice to R1, and R1 admitted that staff have not yelled at them. The interview with staff revealed that they don’t recall any incident that may have occurred resulting in raising their voice, and added that they have intervened only when residents are arguing with each other or with staff. They stated that they always treat residents with dignity and respect.

Based on the information obtained through interviews, there is insufficient evidence to support the allegation that ‘Staff member yells at residents’ Therefore, the allegation is Unsubstantiated at this time.

On the allegation of ‘Staff failed to treat residents with dignity and respect’, the RP’s concern is that staff are disrespectful to residents. To investigate the allegation LPA Walker conducted residents’ interviews on 05/17/2022, and LPA Urena conducted additional residents’ interviews on 11/30/2022. The residents’ interviews revealed that they feel respected and cared for here, and they are treated with dignity and respect. Residents’ interviews revealed that they have never witnessed staff treat residents inappropriately. R1’s interview revealed that staff are nice to R1, and R1 admitted to being disrespectful to some staff members due to being upset after a particular incident. The staff’s interview revealed that they always treat residents with dignity and respect, even at times when residents are disrespectful.

Based on the information obtained through interviews, there is insufficient evidence to support the allegation that ‘Staff failed to treat residents with dignity and respect’. Therefore, this allegation is Unsubstantiated at this time.

On the allegation of ‘Facility is in disrepair’, the RP’s concern is that the there is a back door which is broken, it has not been fixed and anyone can come into and leave the facility. On May 17, 2022 at 9:20 a.m., LPA Walker interviewed Administrator Evelina Papazyan about the broken back door.