Complaint Investigation Report

and an appointment was scheduled to have the doctor visit Resident #1 at the facility on 4/24/26. The facility staff was not made aware of the scheduled visit by the family or the medical provider's office.

The Executive Director was made aware of the missed appointment by the resident's responsible party on 4/24/26. Per the Executive Director, she called the provider's office for a reason for the missed appointment and was told that due to internal mis-communication the appointment was missed. An appointment was re-scheduled with Resident #1's responsible party for May 1, 2026. The Executive Director was notified by phone of the rescheduled appointment on 4/29/26 by the responsible party.

Per contact with Witness #1, the family is not happy with Resident #1's current medical provider and is in the process of switching to another Doctor. Per Witness #1, the family does not have any issues with the facility staff or the Executive Director. Per Witness #1, contact had been made with the Long Term Care Ombudsman's office and they were referred to Community Care Licensing to file the complaint, Per Witness #1, the complaint is against the medical provider not the facility.

LPA Yee was notified at 10:46am that personnel from the current medical provider's office was on-site during today's visit.

Based on the information received on today's visit, there is no evidence to support the allegation that staff are not meeting resident's medical needs, therefore the allegation is unsubstantiated at this time.

Exit interview was conducted and a copy of this report was provided.