Complaint Investigation Report

197603560-11-25-2025-29-AS-KHEN-DRP9FC-20260226221942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/21/2025 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20251121104819

Brittney Buchannan, Designated Administrator and Aaron Finegold, Assistant Administrator

Licensing Program Analyst(s) Zabel Chochian and Christine Yee met with Assistant Administrator Aaron Finegold and later with the Administrator Brittney Buchannan. Reason for the visit was discussed.

In reference to the allegation above, it was reported that the facility does not maintain sufficient hot water delivery throughout resident bathrooms. To investigate this allegation, LPA began the physical plant tour from approximately 10:00am to 12:15pm. Durinng the tour LPA inspected eight (8) resident rooms/bathrooms, interviewed staff and residents. The hot water in rooms 332, 130, 128, 126, and 231, measured from 93.5 to 102.1 degrees fahrenheit; rooms 333 and 337 measured from 108.7 - 111.4 degrees fahrenheit; room 212 measured at 122.8-124 degrees fahrenheit. Although during the visit, Mr. Finegold stated that they are work on replacing pipes to rectify the issues, it was determined, that the facility hot water is not consistantly within the required range (105-120) at this time. Based on the information gathered during todays's investigation, allegation "Facility's hot water is in direpair" is SUBSTANTIATED at this time.