Complaint Investigation Report

S1 informed R1’s Administrator who advised S1 to provide extra fluids and have R1 rest in bed. Additionally R1 stated they have not requested any assistance from S1 or other staff to contact their primary care physician. Furthermore R1 did not express any immediate or potential concerns for not being able to contact their primary care physician at this time. Interviews conducted with four (4) other residents in care revealed that all (4) residents did not express any immediate or potential concerns with staff assisting them with contacting their primary care provider. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff did not meet resident's medical needs”, is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.