Complaint Investigation Report

Interviews conducted and records review revealed that R1 was admitted into this facility in 11/22/2022, but relocated out of the facility (7) days later. Resident records for R1 were not available onsite for LPAs to review. The responsible party stated they were charged $2,300 for thirty (30) days , but R1 resided in the facility for only (7) days. Records review further revealed communication via text messages between the responsible party and facility staff, confirming a refund was owed and due to be sent to the responsible party. The responsible party stated no refund has been issued at this time. Based on information obtained during the investigation, the department has sufficient evidence to determine that R1's responsible party has not received a refund. Therefore, the above allegation that facility did not issue a refund is deemed SUBSTANTIATED at this time.

The following deficiencies were observed (See LIC 9099-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.