Complaint Investigation Report

However, R1 reported that they have not received all of the requested items. R1 was unable to recall the specific items from the list and declined to further discuss the matter. Additionally, R1 stated before they provided the card to the Administrator, their card had a balance of approximately $900. On 10/16/2025, R1 confirmed the card balance was $0.00. The most recent transaction on the card occurred on 09/15/2025, in the amount of $107.00. The Administrator stated in an interview that they recently attempted to make purchases for R1 but were unable to complete the transaction due to the card being declined. The Administrator then returned the card to R1. Furthermore, Administrator stated the card was only used to make purchases for R1, however there were no records of receipts or documentation on site for LPAs to review. Based on information gathered during the investigation, the department has sufficient evidence to confirm these allegations occurred. Therefore, the allegations that “Facility staff is financially abusing resident” has been deemed Substantiated at this time.

Administrator left during the visit to attend to a personal matter and stated they would not be able to return to the visit. Licensee was contacted and stated they are unable to be onsite.

Exit interview conducted with Staff and Licensee, appeal rights discussed, and a copy of this report issued