Complaint Investigation Report

Interviews conducted with one (1) out of three (3) residents in care revealed that they are satisfied with the food they receive because of the variety, which included soup, sandwiches, burgers, tacos and rice plates. (1) resident did not want to interview and the other resident was sleeping at the time of the visit.

LPA's interview with staff revealed typical meals include Oatmeal with fresh fruit and toast for breakfast, hot dog, sandwiches, tacos, burgers, soup, chicken , sauteed vegetables for lunch and dinner. A family member of R1 would also visit approximately once a week and provide specific foods that R1 requested and staff would cook it for R1. Staff continued to state that R1 never missed a meal while they resided at the home. During physical plant, LPA observed a sufficient amount of perishable and non-perishable food properly stored. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation “licensee does not ensure that resident is being provided an adequate amount of food while in care” is deemed Unsubstantiated at this time.

It was reported that "Staff are unable to communicate with resident in care due to language barrier " as

It was alleged that facility staff had difficulty communicating with R1 while they resided at the facility because R1 primarily speaks Spanish. Interviews with the complainant and facility staff indicated that R1 spoke limited English but communicated most effectively in Spanish. R1 was able to follow simple instructions and express some needs. Additionally staff stated they were able to communicate with R1, to inform them when meals were ready, check on their well-being, or ask if they needed help. Staff made use of a translation app only to have conversations with R1. Staff did not recall R1 raising any immediate or potential concerns during their time at the facility. During interviews, one of the three residents interviewed stated they had no issues communicating with R1. One (1) resident declined to be interviewed and the other resident was sleeping. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff are unable to communicate with resident in care due to language barrier” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.