Complaint Investigation Report

LPAs interview with family member of R1 after the initial visit on 10/18/2024 revealed R1 had resided at the facility for approx (3) months. R1 was relocated out of the facility on 06/18/2024 and the family of R1 picked up R1's belongings on 06/20/2024. They were told they would receive a pro-rated refund check within a week. But as of 10/18/2024 they had yet to receive the check. On 10/25/2024, LPA interviewed family member of R1 who stated they had just received the check in the amount of $850 on 10/23/2024. Based on information obtained during the investigation, the department has sufficient evidence to determine this allegation occurred. Therefore, the above allegation “Staff did not ensure residents responsible party received pro-rated refund" is deemed substantiated at this time.

The following deficiencies were observed (See LIC 9099-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties.

Exit interview conducted. A copy of the report and appeal rights were provided