Complaint Investigation Report

Interviews conducted with Staff #1 (S1) revealed they recall when emergency responders were attempting to obtain information regarding Resident #1 (R1), however S1 stated they were not able to effectively communicate with them via a translation app on their phone and they were unable to get a hold of Licensee Sarkis Dovlatyan and Administrator Assistant Elena Kordonskiy during their visit. Based on information obtained during the investigation, the department has sufficient evidence to determine these allegations occurred. Therefore, the above allegations “Facility staff were unable to provide resident medical information to emergency responders" and "Facility staff are unable to communicate due to language barrier" are deemed SUBSTANTIATED at this time.

A Repeat Violation Civil Penalty is assessed in the amount $250.00 for deficiency that was previously cited on 12/30/2024 on Complaint Control # 29-AS-20231006113147. Licensee was informed that additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) and 1569.49(f). Pursuant to Title 22, California Code of Regulations, the following deficiencies are cited (refer to LIC 9099-D).

During the visit Sarkis Dovlatyan had to leave the facility due to personal reasons, but stated staff can sign in their place.

Exit interview conducted, appeal rights discussed, and a copy of report issued.