Complaint Investigation Report

On the allegation that staff left a resident unattended, it is the concern of the reporting party (RP) that a resident arrived at the facility earlier than expected due to early dismissal from work. On arrival at the facility the resident had to wait for approximately an hour outside the facility because no staff were available at the facility to supervise the resident. Furthermore, it was reported that the resident sits outside the facility daily for 30-60 minutes waiting for the staff to return to the facility.

To investigate the allegation LPA Urena communicated with the RP on 11/05/2026, and the RP indicated that they had spoken with the resident (R1) who confirmed the information provided in the alleagtion. Furthermore, the RP reported that (R1) arrived to the home at 3:07 PM and no staff were available at the facility, so the RP called the Administrator and requested that a staff go to the facility. RP reported that R1 disclosed that they sit outside the home daily for 30-60 minutes waiting for the staff (S1) to return to the facility. The RP also spoke with S1, who confirmed the information provided by R1. The interview with the Administrator revealed that R1 did not communicate with anyone (staff) at the facility to inform them that their work schedule had changed on that day, or any other day; consequently the staff was not aware that R1 would arrive earlier than usual to the facility. Furthermore, the Administrator stated that take full responsibility of the incident and they have already made changes to the staff's schedule to ensure that staff will be available when the R1 arrives at the facility.

Based on the information obtained through interviews and credible sources, the allegation that staff left R1 unsupervised and unattended outside the facility when they return from work to the facility, is deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations (CCR), the following deficiencies were cited (refer to LIC 9099-D).

Administrator was unable to be present at the facilitiy and the LPA read the report on the phone. The Administrator allowed a designated staff to sign off on the report.

Citations were issued. Interview exit was conducted. A copy of the report and Appeal Rights was issued.