Complaint Investigation Report

The Licensee reported resident payment methods vary by preference, and R1 preferred to write checks and provide them on the 1 st . The Licensee stated their bank is far from the facility and they planned to deposit R1’s check on a day when travel would be convenient. R1 then requested the Licensee deposit the check as soon as possible. The Licensee stated they suggested R1 rewrite the check addressed to the Licensee personally so it could be deposited online, which would be immediate, but ultimately deposited the original check at the bank on April 28 th .

Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time.

Allegation: “Staff do not ensure resident is provided copies of records”

It was reported that the Licensee requested residents to sign documents without providing copies. Interviews did not reveal any concerns. R1 had facility-related documents at their bedside and stated they received copies of all applicable paperwork. R2 stated they do not wish to keep copies but were confident the Licensee would provide them upon request. A resident’s Power of Attorney (POA) also stated they did not want copies but confirmed the Licensee offered them and had no issues obtaining documents when needed.

Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time.

No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.