Complaint Investigation Report

It was reported that a facility staff provided Resident #1 (R1) with showers and did not ensure a comfortable environment or maintain their privacy. Interview with R1 revealed that the alleged staff – Individual #1 (I1) was an independent provider, who was previously contracted by R1’s Hospice agency. I1 continued to provide grooming and shower services to R1 independently after Hospice discharge, with R1 paying them directly. R1 did not reveal any immediate concerns and confirmed that I1 was not associated with the facility. R1 did not provide additional information and stated that if they had concerns, they would address it directly with that individual.

Record review of the facility’s staff roster and sign in/out sheet confirmed I1 was not employed by the facility.

Based on the information obtained, the allegations are deemed UNFOUNDED at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis.

No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.