Complaint Investigation Report

On the allegation, Staff do not ensure that resident's incontinence needs are met, it is the concern of the Reporting Party (RP) that the facility is not addressing Resident #1’s (R1) incontinence needs and R1 was left soiled and had to clean up themselves. To investigate this complaint, LPA conducted in person interviews with the Assistant Administrator, Manager, five (5) staff members, and seven (7) residents between 10:39am – 2:50pm. LPA attempted to interview R1 during the inspection, but they refused to be interviewed at this time. LPA also obtained pertinent documents to the investigation and reviewed facility records.

Interviews with staff revealed that incontinent residents are checked frequently. Staff do rounds to check on incontinent residents every two hours. It was noted that most incontinent residents use their call button when they need assistance or need to be changed. Staff are quick to respond to resident calls and assist in a timely manner. Interviews with incontinent residents revealed that they are regularly monitored and assisted. They are attended to in a timely manner and have no issues with the time response that staff come to assist them as it is relatively quick. Staff interviews also revealed R1 does need assistance with incontinent care although they were not aware of R1 ever being soiled and needing assistance with incontinent care and staff not providing it. Based on information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of Staff do not ensure that resident's incontinence needs are met is deemed unsubstantiated at this time.

On the allegation, Staff do not provide resident with housekeeping services, it is the concern of the Reporting Party (RP) that the facility is not providing housekeeping services for R1. To investigate this complaint, LPA conducted in person interviews with the Assistant Administrator, Manager, five (5) staff members, and seven (7) residents between 10:39am – 2:50pm. LPA attempted to interview R1 during the inspection, but they refused to be interviewed at this time. LPA also obtained pertinent documents to the investigation and reviewed facility records.