Complaint Investigation Report

197608129-2-24-2022-29-AS-JAPL-CDUV8C-20220426161232

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/15/2022 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20220215163455

Facility is not allowing resident access to telephone calls

Licensing Program Analyst (LPA) Teresa Camara arrived unannounced to conduct an initial complaint investigation visit for the above allegation. LPA initially met with Manager Joey Vitug at 2:00 p.m. and later met with Executive Director Angelito Vitug at 4:00 p.m., and explained the reason for the visit.

During today’s visit, LPA conducted a brief physical plant tour at 2:00 p.m. LPA interviewed staff at 2:00 p.m., 2:42 p.m. and 4:00 p.m. LPA interviewed Resident 1 (R1) at 3:05 p.m. Staff and R1 stated R1 does not take calls on the facility phone, R1 has a personal cell phone and prefers to take calls in R1's private room. If callers refuse to leave contact information, R1 cannot return the calls. Based on interviews with staff and R1 it was determined the allegation staff is not allowing R1 to receive telephone calls is unsubstantiated at this time.

No deficiences noted. Exit interview conducted. A copy of the report was provided.