Senior Care Records.

Complaint Investigation Report

Residences at Royal Bellingham, the, Valley Village08/27/2021Licence 197608129

Census71
Date signed08/27/2021 02:20:54 PM
The inspector’s account

Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that residents bathroom is not wheelchair accessible. Therefore the above allegation is UNSUBSTANTIATED at this time.

It was alleged that , lack of supervision resulting in resident wandering into another residents room. LPA interview with R1 revealed that another resident wandered into their room only (1) time and it has not happened again. R1 stated that the resident peeked their head in. R1 does not remember the name or when it exactly happened. LPA interview with (13) Residents revealed that all did not express any immediate or major concerns of other residents wandering into their bedroom and all have not witnessed any resident enter their bedroom without their consent. LPA interview with Administrator revealed that there is always at least (2) staff on duty making rounds as well as cleaning staff continuously cleaning common areas and various units. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that lack of supervision resulting in resident wandering into another residents room. Therefore the above allegation is UNSUBSTANTIATED at this time.

Exit interview conducted. Report issued and sent via email.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction