Complaint Investigation Report

To investigate this allegation on 08/16/2023 random resident rooms (#5, 6, 22, 23, 37) were toured. In addition, staff and random residents were interviewed. Staff reported that bed bugs are an ongoing issue at the facility due to residents bringing it in and refusing to shower or maintain room cleanliness. Staff reported that they do regular room checks and if any bed bug activity is noticed or reported by any resident the resident is moved to another room and the room is treated. Six out of six residents interviewed reported having bed bug activity in their room. It was confirmed through interviews with staff and previous administrator that resident rooms identified with bed bug activity were cleared and clients’ belongings were taken out and left in the open parking lot. Ms. Sapugay stated this action was taken to mitigate the bed bug issue identified in specific client rooms. Discussion was held with Ms. Sapugay regarding allegations, and Ms. Sapugay acknowledged that the action taken to eradicate the facility bed bug issue was not handled appropriate at the time.

Based on the information gathered allegations “Facility has bed bugs and Facility is not safeguarding residents’ belongings’” is deemed SUBSTANTIATED.

Pursuant to Title 22, CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D). Exit interview and report reviewed with the Administrator. A copy of the report and appeal rights were issued.