Senior Care Records.

Complaint Investigation Report

Glen Park at Valley Village, Valley Village05/14/2024Licence 197603165

Census38
Date signed05/15/2024 08:17:19 AM
The inspector’s account

Facility staff are violating resident’s personal rights.

On the allegation that the facility staff violated the personal rights of the resident (R1), the reporting party’s concern is that the facility staff searched R1’s dresser and night stand drawers without R1’ permission. The LPA interviewed R1 who stated that staff had searched the night stand and dresser by opening drawers without R1’s permission. The LPA interviewed the facility’s staff about the search of R1’s night stand drawers and dresser drawers; and the staff stated that they conducted a search of the dresser drawers due to a preceding incident that took place in the R1’s room, which prompted the search for safety reasons. However, the staff stated that they had not asked for permission from R1 for the search of the drawers.

Based on the information gathered through interviews, the staff searched the personal accommodations of R1 without permission. Therefore, the allegation of violation of personal rights, is deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations (CCR), the following deficiency is cited (refer to LIC 9099-D).

Citations were issued. Exit interview was conducted. A copy of the report and appeal rights were issued.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction